MasterCard Contact

Through the call center service

Note! For security reasons, do not state the full number on your smartcard when issuing a written request. Provide in writing only the first six digits and the last four digits of the card, for example 7890 ****** 123456

Please call our call center service 24/7 and they will be able to help with the following issues (for security reasons cannot be discussed via email):

• Cards that were lost / stolen / damaged
• Questions about transactions made on the card or on the balances on the card
• Help with regards to the PIN
• Registration to “My Account” online
• Assistance with regards to user name and/or password to “My Account” that were forgotten

 

By email

For general questions, or for an opinion regarding use of MasterCard, please contact via email MasterCardFX@postil.com

 

By telephone

Click here to register the telephone numbers of the call center service round the world. You can also establish contact by fax at:

208 610 4817 (44+)

 

Queries can be sent by mail to:

Card Services

MasterCard Prepaid Management Services

Access House

Cygnet Park

Peterborough

PE7 8FJ

United Kingdom

 

To the MasterCard home page